Domestic Shipping Policy:
Thank you for choosing Escape by Aishwarya. We strive to provide a seamless shopping experience for our customers, including efficient and reliable shipping services. Please review our Domestic Shipping Policy to understand the guidelines and procedures related to shipping within India.
Free Shipping: We are pleased to offer free shipping to customers within India. As part of our commitment to customer satisfaction, we ensure that your order is delivered to your designated address without any additional shipping charges.
Order Confirmation and Tracking: Once you place an order with us, we will send you an email or WhatsApp confirmation to acknowledge your purchase. Additionally, once your order is dispatched, we will provide you with a tracking ID. This tracking ID will enable you to monitor the status of your shipment. We will make every effort to keep you updated on the progress of your delivery via the WhatsApp contact number provided by you.
Dispatch Timeline: For products that are in stock, we strive to dispatch them within 2-3 business days. However, please note that the dispatch time for customised orders and out of stock products may be longer. We assure you that we will make every effort to expedite the dispatch process and deliver your order to you as soon as possible.
Delivery Timeline: The delivery timeline for your order may vary based on factors such as the shipping location, distance, and our logistics partners. While we strive to ensure timely delivery, please note that we are not liable for any delays caused by the courier company or postal authorities. However, we will assist you in tracking down a package through our courier partner service provider.
Outlier Locations: Although we collaborate with some of India's largest logistic companies for shipping, there may be certain locations that are not covered by their services. In such cases, we will contact you to find an alternative solution and ensure that your order reaches you. If you have any concerns or questions regarding shipping to your specific location, please feel free to reach out to us. We are here to assist you.
Taxes: All prices displayed on our website include applicable taxes in India. We are a GST-compliant company, and a 12% tax is levied on our products in accordance with the regulations.
Courier Charges: By default, we ship all products using normal air shipping. However, if you require faster delivery, you have the option to choose express or priority shipping. Express shipping is available at an additional charge of INR 150 per kg, while priority shipping is available at INR 300 per kg. These charges allow you to avail of expedited shipping services for a quicker delivery.
We hope this Domestic Shipping Policy provides you with a clear understanding of our shipping processes and services. Should you have any further questions or require assistance, please do not hesitate to reach out to us. We are here to ensure a smooth and enjoyable shopping experience for you.
Thank you for choosing Escape by Aishwarya, and we look forward to serving you!
International Shipping Policy:
At Escape by Aishwarya, we value our international customers and strive to expand our services globally. However, at present, we regret to inform you that international shipping is currently unavailable. We apologise for any inconvenience this may cause.
Our primary focus is on providing excellent service and reliable shipping within India. We are continuously evaluating and exploring options to expand our shipping capabilities to serve customers worldwide. We appreciate your understanding and patience during this time.
If you have any questions or require further information regarding international shipping or any other inquiries, please feel free to reach out to our customer service team. We are here to assist you and provide any necessary support.
Thank you for your interest in Escape by Aishwarya, and we hope to have the opportunity to serve you internationally in the future.