Return & Exchange Policy
Return and Exchange Policy:
At Escape by Aishwarya, we are committed to providing you with the best shopping experience and ensuring your satisfaction with our products. Please read our Return and Exchange Policy carefully to understand the guidelines and procedures for returns, exchanges, and alterations.
Order Processing and Dispatch: We strive to dispatch your order within 15-18 working days from the date of placing the order. This duration includes the time required for production, quality control, and packaging to ensure you receive a high-quality product.
Returns: We regret to inform you that we do not accept returns on products. Due to the nature of our business and to maintain the integrity of our brand, we are unable to offer refunds or accept returned items. However, we understand that there might be situations where you may require a change in size or alterations to the product.
Size Change and Alterations: We are happy to assist you with requests for size changes or alterations to ensure that the product fits you perfectly. You can request a change in size or alterations within 15 days of receiving the products. To initiate this process, please contact our customer service team through WhatsApp at +91-9004943854. Please provide your order details and specify the desired changes or alterations. Our team will guide you through the process.
Charges for Alterations: Alterations requested within 15 days of receiving the product will be provided free of charge. However, for alterations requested after the 15-day period, a nominal fee will be applicable. The charges will vary depending on the nature and extent of the alterations required. Our customer service team will provide you with the necessary details regarding the charges and payment process.
Customised Products: Please note that customised products are not eligible for returns. Customised items are tailored specifically to your preferences, including design, size, or any other specifications provided by you. Due to the personalised nature of these products, we are unable to accept returns or offer refunds. We recommend reviewing all customisation details carefully before placing your order.
Quality Assurance: At Escape by Aishwarya, we strive for excellence in quality and craftsmanship. All our products undergo rigorous quality checks before they are dispatched to ensure that they meet our high standards. However, if you receive a product with any manufacturing defect or quality issue, please contact our customer service team immediately. We will assess the situation and take appropriate steps to address the issue.
Contact Us: If you have any questions, concerns, or require assistance regarding our Return and Exchange Policy, please reach out to our customer service team. You can contact us through WhatsApp at +91-9004943854 or via email at email@example.com . Our dedicated team will be happy to assist you and provide further clarification.
Address For Return/ Exchange:
Escape by Aishwarya, M-6,
Adarsh Nagar, M.D.Road, Anand Puri,
Jaipur (Raj)- 302004
Please note that this policy is subject to change at the discretion of Escape by Aishwarya. We recommend reviewing the policy periodically to stay informed about any updates or modifications.
Thank you for choosing Escape by Aishwarya. We appreciate your support and look forward to serving you with our exceptional products and services.